Frequently Asked Questions
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1. What is the estimated delivery time?
We offer standard delivery within 3-7 working days. However, some products may have different dispatch timelines, which will be mentioned on the product page.
2. Do you offer free shipping?
Yes! We offer free shipping on all prepaid orders within India. Cash on Delivery (COD) is available at ₹150 .
3. Can I change my delivery address after placing an order?
If your order has not been dispatched yet, we’ll do our best to update your delivery address. Please contact us as soon as possible at 6376080811 via whatsapp
4. What should I do if my order is delayed?
We work hard to dispatch your order as quickly as possible. However, if there’s an unexpected delay, we will notify you. You can also reach out to us for updates.
5. Do you accept returns or refunds?
We do not offer returns or refunds, as each piece is made to order with love. However, we do accept exchanges in case of size issues.
6. How can I exchange an item for a different size?
If you need a size exchange, please ensure:
- The item is unworn, unwashed, and in its original packaging
- You contact us within 2 days of receiving the order
- You return the item in its original condition (shipping costs may apply)
7. What if my size is unavailable for exchange?
If your preferred size is unavailable, you can swap it for another design of equal value.
8. How do I care for my PinktreebyShrutika piece?
To keep your garment looking fresh and fabulous:
- Follow the specific care instructions mentioned on the product page (Dry Clean / Hand Wash / Gentle Machine Wash)
- Avoid direct sunlight when drying to prevent color fading
- Use a low-heat iron or steam press to maintain fabric quality
- Store in a breathable garment bag to preserve its freshness
9. Will the color of my outfit be exactly as shown in the pictures?
While we try to ensure that product images are as accurate as possible, colors may slightly vary due to lighting effects and screen settings.
10. How can I contact you for further assistance?
We’re happy to help! Reach out to us via pinktreebyshrutika@gmail.com or WhatsApp at 6376080811 for any queries.