Returns & Exchange Policy
At PinktreebyShrutika, we take great pride in the quality and craftsmanship of our garments. Since most of our products are custom-made to order, we have a limited return and exchange policy.
Returns
- We do not offer returns on any orders unless the product received is damaged or incorrect.
- If you receive a defective, damaged, or wrong item, please connect via whatsapp (6376080811) within 48 hours of receiving the order, along with photos and your order details.
- Once reviewed, we will arrange for a return pickup and send a replacement or issue a store credit (based on your preference and availability).
Exchanges
- Exchanges are only accepted in case of size issues, subject to the following conditions:
- The product must be unworn, unused, unwashed, and in its original packaging.
- You must contact us within 2 days of receiving the product.
- Customers are responsible for shipping the item back to us in its original condition.
- Exchange is subject to product availability and approval after quality check.
Non-Returnable Items
Please note, we do not accept returns or exchanges on the following:
- Custom or made-to-measure garments
- Products purchased during sale or promotions
- Accessories (if applicable)
We’re here to help you with sizing and styling before you place your order, so feel free to reach out to us with any questions. Thank you for choosing PinktreebyShrutika!